Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

New Website

No. Our Online Banking platform and mobile app remain the same.

No. You will use the same username and password to access your accounts at any time.

The Online Banking login remains at the top of every page; you will now find it in the righthand corner. It is a button that will display login fields after you click "log in," and you will enter your same login credentials to access your accounts.

As times and technology change, we want to ensure our website supports your needs and provides an optimal online experience. The new website reinforces our continued commitment to helping our members improve their financial condition while providing enhanced tools and features we know you will love.

Yes. We designed our new website with your mobile experience top of mind, and it is optimized for your tablet and smartphone.

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Account Information

You can locate your account number by clicking on the eye icon within Online or Mobile Banking.1 If you have checks for your account, your account number is the second string of characters printed on the bottom of your checks.
Check Sample

Our routing number is 253278401.
Complete the direct deposit form (PDF) and submit it to your employer/income provider. You will need your
account number and South Carolina Federal's routing number.



South Carolina Federal's routing (MICR) number is 253278401. Your account number is the second string of characters at the bottom left of your check. You can also locate your account number by clicking on the eye icon within Online or Mobile Banking.1
If this is your first time placing an order for checks, please give us a call at 800-845-0432
If this is not your first time ordering checks, follow these steps:
  • Log into Online Banking.
  • Click on one of your accounts. 
  • Click on "More Actions."
  • Click on "Order Checks."
  • Click "Continue."
  • Follow the remaining steps. 
Name change requests can be submitted online by completing the Name Change request Form. This is for an account owner's name change on existing accounts. This cannot be used for a minor's name change or business accounts.

Online and Mobile Banking

If you forget your User ID and/or password, you can use the "Recover User ID" and/or "Forgot Password" tools located just under the login area. These tools can also help if you become locked out of your account due to too many invalid login attempts.
If you are unable to access Online Banking, try using the "Forgot Password" tool. You will then be prompted to create a new password. If you are still unable to access Online Banking, we recommend visiting a financial center or contacting us for additional assistance.
If you are able to log into Online Banking, follow these steps to change your username:
  • Click on "Settings."
  • Click on "Profile."
  • Click on "User ID."
  • Enter your new User ID.
  • Confirm your new User ID.
  • Click "Save."
If you are unable to log into Online Banking but would like to change your user ID, please visit a financial center or contact us.
To access Mobile Banking1, download the app from the App Store or Google Play by searching for "South Carolina Federal Credit Union." If you already have an Online Banking User ID and password, you can use it to log in. Or, click on "enroll now" to establish a User ID and password.
To change your password in Online Banking:
  • Click on "Settings."
  • Click on "Profile."
  • Click on "Password."
  • Enter your current password.
  • Enter your new password.
  • Confirm your new password.
  • Click "Save."
To change your password in Mobile Banking1:
  • Click on "More."
  • Click on "Change password."
  • Follow the prompts.
Please note that, for security purposes, you may be prompted to receive a one-time passcode when making this type of change to your account. You can choose to receive the passcode via text message or phone call. Like all passwords, it is important to keep your Online and Mobile Banking1 password confidential. 

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Debit and Credit Cards

For lost or stolen debit cards, please choose from the following options:
  • Turn your card off and report it as lost or stolen using Online or Mobile Banking1. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking1. You may be prompted to call us.
  • Call Cardholder Services at (800) 472-3272.
  • Visit a financial center to receive a card instantly issued.
Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

For lost or stolen credit cards, please choose from the following options:
  • Turn your card off/on and report it as lost or stolen using Online or Mobile Banking1. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking, and follow the prompts to close your credit card and request a new one.
  • Or for your Mastercard® Platinum or Mastercard® Cash Rewards credit cards, please call  (855) 325-0904. For your Mastercard® World credit card, call (855) 510-4594.
Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.
If your card is damaged or if you have never had an ATM/debit card assigned to your account, you can choose from the following options:
  • Visit a financial center for a debit card instantly issued.
  • Use our Secure Chat feature in Online Banking to request a card.
  • Contact Us to request a card by mail.
To activate your debit card, call (866) 299-2275.
Mastercard® may assess a foreign transaction fee for purchases made outside the United States.
Fees may apply when you use your debit card at a non-South Carolina Federal ATM. Visit AllPoint to locate a surcharge-free ATM near you.
 
For debit card disputes:
  • Please call (866) 394-1205 during business hours and a dispute expert will help you file a claim.
For credit card disputes, please choose from the following options:
  • Log into Online Banking, click on your credit card account, and select "dispute" next to the applicable transaction.
  • Or to file a claim via phone for your Mastercard® Platinum or Mastercard® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard® World credit card, please call (855) 510-4594 to file a claim.
  • For all other disputes:
    Visit a local Financial Center.
    Call our Contact Center at (800) 845-0432.
Some merchants may require a signature (for example, restaurants), while others may offer you the option of "Credit" or "Debit/ATM" when processing your purchase.
  • If you select "Credit," the merchant may ask you to sign a receipt to authorize your purchase.
  • If you select "Debit/ATM," you will use your PIN to authorize your purchase.
If you have Premium Checking and you sign for your purchases, you will earn 1 uChoose Reward point per every $5 you spend.
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Checking and Savings Accounts

You can open an account by visiting a financial cetner, calling (800) 845-0432, or online. Here are some things to keep in mind as you begin the application process:

It will take about 10 minutes to open and fund your new account. You will need:
  • A valid driver's license or government-issued photo ID
  • U.S. Social Security Number or ITIN
  • U.S. checking account or credit/debit card to fund the account (please refer to Rates and Fee Schedule for details).
You must be a U.S. citizen or a U.S. resident alien.

The following accounts require personal attention, specific documentation and are not opened online: Trust, Individual Retirement Accounts (IRAs), estate accounts, business accounts, teen accounts and Kids Savings accounts. Please visit a financial center for assistance with these accounts. 

 

There are several ways to withdraw from your account including:

  • Visit a financial center durring business hours.
  • Use an ATM - free at South Carolina Federal ATMs and surcharge-free at Allpoint Network ATMs.
  • Transfer funds from one account to another via Online Banking, Mobile Banking1, or Phone Banking.
  • Get cash back while shopping.
  • Send a wire transfer.
There are several ways to deposit money into your account, including:            South Carolina Federal Credit Union
           PO Box 190012
           North Charleston SC 29419-9012
  • Call (800) 845-0432 and transfer money through ACI Payments, Inc.
  • Send a wire transfer.

Copies of cleared checks are available for up to seven years from the date they are posted to your account.

To obtain a check copy through Online Banking:

  • Log into your account.
  • Under the “Account Access” tab choose “View Transaction History."
  • If the check number appears in your transaction history, click on the blue hyperlinked check number; an image of the check will appear.
  • Checks are maintained through Online Banking six months after the cleared date.

Use our Secure Chat feature to complete your request:

  • Please log into Online Banking and click on the “Secure Chat” link for a live chat with one of our representatives.
Here are some tools to help you stay on top of your finances and avoid overdrafts:
  • Budget: Check out our budgeting tips to help you make better financial decisions.
  • Enroll in Direct Deposit: Direct Deposit lets you receive your paychecks faster and helps ensure you have the money you need, when you need it.
  • Enroll in Online and Mobile Banking: Check your balances and account history, schedule transfers, receive mobile account alerts, and deposit checks through Remote Deposit.
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eStatements

If you have registered for Online Banking, you are automatically enrolled in eStatements.
  • To discontinue eStatements/eNotices, in Online Banking, click on desired account (i.e. savings or checking account).
  • Click on "Statements".

  • Click on "Continue".

  • Click on "Settings".

  • Check the box under “Discontinue” and click "Submit".

After you complete the above steps, eStatements/eNotices will be canceled, and you will resume receiving paper statements through U.S. Mail. This affects ONLY eStatements/eNotices and does not affect your actual account access.

If you do not elect to receive eStatements, you may be charged a monthly fee. Please refer to the Fee Schedule for details.

  • To resume eStatements/eNotices, in Online Banking, click on desired account (i.e. savings or checking account).
  • Click on "Online Statements".

  • Click on "Continue".

  • Check the box under "Resume" and hit "Submit."
  • Please read over the “SOUTH CAROLINA FEDERAL CREDIT UNION ELECTRONIC STATEMENT ("eStatements/eNotices") AND DISCLOSURE AGREEMENT” and click “Yes” or “No.”

  • If you click “Yes,” you are signed up to resume eStatements/eNotices.

After completing these steps, your next periodic statement will be sent electronically, and you will be notified by email when the next statement is available.

  • Savings dividends (1099 INT): You can find this inside Online Banking. Just click on your savings account, then "Online Statements" to find your tax document. Please note that if you are enrolled in eStatements, it will not be mailed to you. You will only be issued this form if you received dividends over $10.
  • Mortgage (1098): You can find this form inside Online Banking. Select the mortgage account, "Statements," and choose the 1098 form from the drop-down menu.
  • South Carolina Federal Investment Solutions, through CFS1: If you work with an Investment Solutions financial advisor, you can find your tax form in your online account.
These types of documents will be automatically mailed to members when applicable:
  • Reportable withdrawals from Traditional or Roth IRAs (1099R)
  • Reportable withdrawals from Coverdell IRAs (1099Q)
  • Reportable contributions to an IRA (5498)
  • Reportable contributions or rollovers to an Education Savings Account (5498 ESA)
You will only be able to view eStatements for the account that you are signed into on Online Banking.

Remote Deposit

Check deposits made using Remote Deposit are subject to verification and will generally be available for withdrawal within two business days.

Once you reach the screen showing "Deposit Pending," the system has accepted your deposit. Next, the remote deposit administrator will review your deposit and accept or deny it. You will not receive notification of this decision. You can review the status of your deposit in Online and Mobile Banking1.

Deposits received on weekends, federal holidays, and after 5 p.m. ET Monday through Friday are processed the following business day.
 

Once your check image has been credited to your account, you must retain the original check for sixty days. You may not present the original check or any image or substitute check created from the original check for payment at any other financial institution. During this 60-day period, you must store the original paper check securely and you must make the original paper check available to us for review at any time and as necessary for us to facilitate the clearing and collection process, to address third party claims, or for our own audit purposes.

You are not limited to the number of deposits you can make using Remote Deposit. However, there are daily and per item limits on the deposit amounts that can be processed per user. Members cannot deposit more than:

  • $7,500 per item.
  • $7,500 per day.

Zelle®

Zelle® is a fast, safe, and easy way to send money to people you know and trust, typically within in minutes³.

Zelle®Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.1

Since money is sent directly from your South Carolina Federal account to another person's bank account within minutes3, Zelle® should only be used to send money to friends, family, and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Neither South Carolina Federal nor Zelle® offers a protection program for any authorized payments made with Zelle® for example, if you do not receive the item you paid for or the item is not as described or as you expected. 

You can send, request, or receive money with Zelle®.
  1. To get started, navigate to "Pay Bills" in Online Banking or "Transfer and Pay" in Mobile Banking and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you are ready to start sending and receiving with Zelle®.
  2. To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you would like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes³.
  3. To request money using Zelle®, choose "Request," select the individual(s) from whom you would like to request money, enter the amount you would like to request, include an optional note, review and hit "Request"2.
  4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes³.

If you have not yet enrolled with Zelle®, follow these steps:
  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select South Carolina Federal.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person's bank account within minutes³, Zelle® should only be used to send money to friends, family and others you trust.

Neither South Carolina Federal nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
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Text Banking

Log into Online Banking and click on "Mobile." Read and accept the Terms and Conditions, then follow the prompts to enroll in Text Banking.
Text any of the following commands/keywords to 898265 to receive information about your accounts:
  • BAL = Account balances
  • HIST + texting nickname (ex. HIST Checking) = Account history
  • STOP = Cancel
  • HELP = Help on keywords
We will not charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages.

My CreditScore

This is a comprehensive credit score program that helps you stay on top of your credit. Upon enrollment, you get instant access to your credit score, credit report, personalized money-saving offers, and financial education tips on how to improve your score or maintain an already great score.

It also monitors your credit report daily and informs you by email if there are any big changes detected, such as a new account being opened, a change in address or employment, a delinquency has been reported, or an inquiry has been made.

No. Checking your credit score is a soft inquiry, which does not affect your credit score. Lenders use hard inquiries to make decisions about your credit worthiness when you apply for loans.

No. Accessing your credit score is free, and no credit card information is required to register.

Yes; it will monitor and send email alerts when there’s been a change to your credit profile.

If you change your email address in Online Banking, My Credit Score automatically updates your email on its side as well. However, we always encourage you to inform South Carolina Federal of any changes to your contact information.

Digital Wallet

Digital wallets are apps housed on your mobile device. They allow you to store your credit and debit card information and to securely pay for transactions. A digital wallet can be used on your phone, tablet, or smartwatch.
You can use your digital wallet to make payments anywhere you see the symbol for Apple Pay®, Google Pay™ or Samsung Pay.
There is no additional cost for using your digital wallet. Message and data rates may apply, depending on your data plan.
All South Carolina Federal Credit Union Mastercard® debit and credit cards can be used with a digital wallet.
Please call us during business hours at (800) 845-0432 so we can assist.

Loans

For all loan requests you will be asked to provide personal information:

  • Name of each applicant
  • Physical address (P.O. Box does not apply)
  • Length of time at address
  • Phone number
  • E-mail address
  • Social Security number
  • Date of birth
  • Income information
  • Name of current employer
  • Employer's address and phone number
  • Length of employment
  • Salary
  • Position held
  • Other applicable income (for example, retirement and/or pension)
  • Current mortgage or rent obligations
  • Name and phone number of nearest relative not living with you
  • Reason for loan application

To apply now, get started with an online loan inquiry, visit a local financial center or contact us.

For all vehicle loan requests, you will be asked to provide the following information:

  • Year
  • Make, model, and vehicle identification number
  • Mileage
  • Additional equipment or options
  • A copy of the purchase agreement or bill of sale will be required at or prior to loan closing.
  • A personal financial statement for all unsecured loan requests for more than $10,000.

To apply now, get started with an online loan inquiry, visit a local financial center or contact us. 

Vehicles can be purchased out-of-state and online. To determine eligibility, an application must be submitted with all buyer and vehicle information in addition to:

  • Name of dealership or individual
  • Current vehicle financing institution or a clear title
  • State vehicle is currently registered
  • Certain documents may be required but are not limited to the following:
  • Titling approval letter
  • Original title
  • Supporting titling documents
  • Copy of buyer’s order with account number
  • Form 400
  • Power of attorney (signed by buyer)
  • Property tax receipt or current registration card
  • DMV titling fees

All South Carolina DMV forms may be printed from www.scdmvonline.com.
To apply now, get started with an online loan inquiry, visit a local financial center or contact us. 

Loan payment due dates are generally 30-45 days from the loan closing date. The payment due date is notated in your loan documents and agreed upon before disbursement of your loan. Due dates and loan payment amounts can also be viewed through Online Banking, Mobile Banking or statements.

Click here to learn more about how to make a payment online.
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Long-Term Savings Accounts

Contributions can be made with a check or transfer from a South Carolina Federal account. Contributions and withdrawals must be accompanied by a written request. The written request for contributions must include the following information:

  • Name
  • Debiting Account Number
  • Depositing Account Number
  • Contribution amount
  • Signature

Between January 1 and April 15 (tax deadline), contribution instructions should specify “Previous Year." Otherwise, the contribution will apply to the current year.

Direct transfers and allocations are applied to the current year.

The written request for withdrawals must include the following information:

  • Name
  • Withdrawal Amount
  • Specified Federal tax withholding amount (none, 10%, or higher).
  • If a withholding amount is not provided, the Credit Union is required to withhold the max 10%.
  • IRS penalties, if applicable, will not be withheld; penalties are paid when tax returns are filed.
  • Signature

For Direct Transfers or Rollovers, contact the receiving financial institution to initiate the transfer and paperwork; once paperwork is received, we will disburse funds.

IRA contributions and withdrawals can be completed via mail, fax, or in a financial center.

To withdraw your Share Certificate before maturity, please visit a financial center location or fax your request to the Contact Center.

  • The penalty for a 3 month through 12 month certificate is 90 days' worth of dividends.

  • For terms of more than 12 months through 24 months, the penalty is 180 days' worth of dividends.

  • For terms greater than 24 months, the penalty is 360 days' worth of dividends.

Business Services

We offer certificates, available on business accounts:

  • Regular certificates are opened with a minimum of $500.

  • Jumbo certificates are opened with a minimum of $50,000.

  • Terms range from 3 months to 60 months.

  • Rates are subject to change at any time and vary based on your balance and term.

To open a certificate now, visit a local financial center or contact us.

What we offer:

  • Points are earned on signature-based transactions only.

  • MasterCard® Business Debit Card holders will earn 1 point for every $5 dollars on all signature-based transactions.

  • Points can be redeemed at www.uChooserewards.com.

  • Points are redeemable for up to 5 years from the date of purchase.

  • Each debit card on the business account will receive points for signature-based transactions.

What to expect:

  • You will need your 16-digit business debit card number.

  • Initial log in- you will be registering the card (the last 4 of the EIN/TIN will be required).

  • You will be asked to create a User ID and new password.

  • If you have already earned points, you will see your totals.

  • uChoose Rewards will keep track of your points for you.

  • Points are posted between the 15th and the 25th of the following month.

To receive your card today, visit a local financial center or contact us to request a card by mail.

We have partnered with Clover® Business Solutions to give our member’s the ability to accept debit and credit cards as forms of payment. Funds are deposited directly into the business checking account within 72 hours of the transaction. All major cards are accepted.
How to get started:

  • Contact us 

  • A Clover® representative will contact you regarding your application and answer any additional questions you may have.

We offer Mastercard® Business Debit Cards are valid anywhere Mastercard® is accepted.

  • Up to 10 cards on one account.

  • Access to your funds at any ATM location.

  • Earn uChoose Rewards points.

  • Maximum of 20 transactions per day.

  • Unlimited dollar amount.

  • Maximum $500 ATM withdrawal within 24 hours.

What you will need:
• A business checking account.
To receive your card today, visit a local financial center or contact us to request a card by mail.

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Appointments

To reschedule your appointment for a different date or time, new appointment type, or a different Financial Center, please cancel your existing appointment and schedule a new one.

We want to make sure you have an outstanding experience with your appointment. To do that, we ask that appointments are scheduled at least one hour in advance to give our representatives an opportunity to prepare for your appointment. If your need is more urgent, please call us or visit any one of our Financial Centers and we would be happy to help you. Members without an appointment are served on a first-come first-served basis.

Yes. Any one of our Financial Centers would be happy to help you. Members without an appointment are served on a first-come first-served basis.

Look for an email confirmation and text message if you selected "SMS Text Alerts".

For each of our appointments, we block out 30 minutes or an hour especially for you. Most appointments last 30-45 minutes.

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Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.