Help & FAQs

To register your debit card, visit uChoose Rewards and follow the registration steps. To register your credit card, simply click on the uChoose Rewards icon on the credit card page in Online Banking and follow the registration steps.
 

Credit card and Premium Checking account holders can redeem points for rewards online.

To redeem points online:

• Visit uChoose Rewards.
• Select the “Merchandise” link to view the merchandise catalog.
• Add the desired merchandise awards to your shopping cart for redemption.
• Click on the "Proceed to Checkout" button to place your order online.
• Enter your name, shipping address and a telephone number and click "Transmit Order" to submit your order.

You will receive a confirmation number after your order has been submitted.

Keep records of your order until you receive your award merchandise. Points can be redeemed for travel awards online or via phone.

Travel awards that can be redeemed through the uChoose Rewards Travel Agency include:

• Airline tickets
• Hotel certificates
• Car certificates
• Vacation packages
• Experiences
• Cruises

• Log in to Online or Mobile Banking¹ to transfer a payment.
• Mail a payment to us.
• Make payments at a financial center through a:
  • Personal check
  • Certified check or money order
  • Cash, or
  • Contact us to make a payment by phone.

An authorization may vary from the final purchase amount in situations where there is an estimated authorization amount or a tip is involved.

• Example: At a restaurant, an authorization is requested prior to a tip being added. The final purchase amount will include the tip.
• Example: At gas pumps, an initial authorization is requested prior to dispensing fuel and determining the final amount of the purchase. Many pay-at-the-pump gas purchases are initially authorized for $1 no matter the final purchase amount.
• Example: At a hotel, an authorization for the amount equal to the entire stay plus an estimated amount for incidentals may be made. This can also be true of cruise lines and car rental companies.

From Online Banking:

• Click on "Manage card."
• Click on "Replace card."

From Mobile Banking¹:

• Click on "Cards."
• Click on "Replace card."

• Log into Online Banking.
• Click on your credit card.
• Click on "Statements."
• Select the toggle button to turn on paperless statements.

• Log into Online Banking.
• Click on your credit card.
• Click on "Statements."

You can also access your credit card statements in Online Banking through "Manage Cards" and in Mobile Banking¹ through "Cards."

It is important to monitor your statements on a monthly basis to ensure they are correct and that there are no fraudulent charges on your account. There are many ways to help ensure that your information is safe:

• Only buy from reputable online merchants.
• Never disclose your credit card number to anyone that calls and asks for it.
• If your contact information changes, contact us as soon as possible to have it updated. This ensures that we can notify you quickly if suspicious activity is suspected on your account.

• Log into Online or Mobile Banking¹.
• Click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking.
• Select "Manage Travel Plans."​​​​​​

Transfers from your credit card, commonly known as a cash advance, can be done by:

• Visiting a financial center with your credit card to make a cash advance.
• Request 

A finance charge is the cost of consumer credit as a dollar amount and is determined by applying the monthly periodic rate to the average daily balance. For cash advances and balance transfers, finance charges begin to accrue on the transaction date. For purchases, finance charges begin to accrue on the transaction date or the first day of the billing cycle, whichever is later, if the new balance is not paid in full within 25 days after the billing date of the statement on which the purchase first appears.