Help & FAQs | Credit Union | Questions

Find the answers you need to the questions you have – anytime.

When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

Checking and Savings Accounts

How do I open an account?

You can open an account by visiting a financial center, calling (800) 845-0432, or online.

To view Checking account options and learn more, click here.
To view Savings account options and learn more, click here.

Required documents:

A valid driver's license or government-issued photo ID
U.S. Social Security Number
Credit/debit card to fund the account

You must be a U.S. citizen or a U.S. resident alien.

The following accounts require personal attention, specific documentation and are not opened online: Trust, Individual Retirement Accounts (IRAs), estate accounts, business accounts, teen accounts and Kids Savings accounts. Please visit a financial center for assistance with these accounts.

Where can I find my account number?

You can locate your account number by clicking on the eye icon within Online or Mobile Banking.¹
If you have checks for your account, your account number is the second string of characters printed on the bottom of your checks:
You can also view your account number on your membership card that you received when you opened your account.

How do I set up Direct Deposit?

Complete the direct deposit form (PDF) and submit it to your employer/income provider. You will need your
account number and South Carolina Federal's routing number.

South Carolina Federal's routing (MICR) number is 253278401. Your account number is the second string of characters at the bottom left of your check. You can also locate your account number by clicking on the eye icon within Online or Mobile Banking.¹

How do I order checks for my account?

If this is your first time placing an order for checks, please give us a call at (800) 845-0432.
If this is not your first time ordering checks, follow these steps:

Log into Online Banking.
Click on one of your accounts.
Click on "More Actions."
Click on "Order Checks."
Click "Continue."
Follow the remaining steps.

How can I avoid overdrafting my account?

Here are some tools to help you stay on top of your finances and avoid overdrafts:

Budget: Check out our budgeting tips here to help you make better financial decisions.
Enroll in Direct Deposit: Direct Deposit lets you receive your paychecks faster and helps ensure you have the money you need, when you need it.
Enroll in Online Banking: Check your balances and account history, schedule transfers, receive mobile account alerts and deposit checks through Remote Deposit; all through the convenience of Online Banking.

Where can I find my tax documents?

Mortgage (1098): You can find this form inside online banking. Select the Mortgage account, the Statements, and choose the 1098 Tax Form from the drop-down menu.
Investment Solutions: If you work with an Investment Solutions Advisor, you can find your tax form in your online account.
Savings dividends (1099 INT): You can find this inside Online Banking. Just open Savings, then Online Statements to find your tax document.
- If you are enrolled in e-statements, it will not be mailed to you.
- You will only be issued this form if you received dividends over $10.
1099R, 1099Q, and 5498 statements are mailed to members.

How do I sign up for Online and Mobile Banking?¹

To sign up for Online Banking, click on "Login" at the top of the screen, then click on "First Time User," and follow the prompts.

To sign up for Mobile Banking, download the app from the App Store or Google Play by searching for "South Carolina Federal Credit Union." If you already have an Online Banking User ID and password, you can use it to log in. Or, click on "enroll now" to establish a User ID and password.

How do I sign up for eStatements?

If you have registered for Online Banking, you are automatically enrolled in eStatements.

Online Banking Video Library

Learn about our Mobile app, Online Banking, and more.

Video Library

Order Checks

When you run low on checks, follow this simple online process to order a new batch.

Learn More

Financial Assistance

If you are experiencing financial difficulties or worrying about your situation, please reach out to us.

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Financial Terms Explained

Understanding the language behind financial transactions and daily money management puts you in control.

Learn More