Help & FAQs

For lost or stolen debit cards, please choose from the following options:

• Turn your card off and report it as lost or stolen using Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.. Simply log in and click on "Cards." You may be prompted to call us.
• Call Cardholder Services at (800) 472-3272.
• Visit a financial center to receive a card instantly issued.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

For lost or stolen credit cards, please choose from the following options:

• Turn your card off/on and report it as lost or stolen using Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.. Simply log in, click on "Cards," and follow the prompts to close your credit card and request a new one.
• Or for your Mastercard^® Mastercard^® is a registered trademark, and the circles design is a trademark of Mastercard^® International Incorporated.Platinum or Mastercard^® Cash Rewards credit cards, please call  (855) 325-0904. For your Mastercard® World credit card, call (855) 510-4594.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

For lost or stolen debit cards, please choose from the following options:

• Turn your card off and report it as lost or stolen using Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.. Simply log in and click on "Cards." You may be prompted to call us.
• Call Cardholder Services at (800) 472-3272.
• Visit a financial center to receive a card instantly issued.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.

For lost or stolen credit cards, please choose from the following options:

• Turn your card off/on and report it as lost or stolen using Online or Mobile Banking. Simply log in, click on "Cards," and follow the prompts to close your credit card and request a new one.
• Or for your Mastercard^{®Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard® International Incorporated.} Platinum or Mastercard^® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard^® World credit card, call (855) 510-4594.

Once your card has been cancelled, a new one will be mailed to you in 7-10 business days. Please check your account to ensure there are no unauthorized transactions.