Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

FAQ results for "dispute"

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How do I file a card dispute?

For debit card disputes:

  • Please call (866) 394-1205 during business hours and a dispute expert will help you file a claim.

For credit card disputes, please choose from the following options:

  • Log into Online Banking, click on your credit card account, and select "dispute" next to the applicable transaction.
  • Or to file a claim via phone for your Mastercard® Platinum or Mastercard® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard® World credit card, please call (855) 510-4594 to file a claim.
  • For all other disputes:
    Visit a local Financial Center.
    Call our Contact Center at (800) 845-0432.
How do I file a card dispute?
For debit card disputes:
  • Please call (866) 394-1205 during business hours and a dispute expert will help you file a claim.
For credit card disputes, please choose from the following options:
  • Log into Online Banking, click on your credit card account, and select "dispute" next to the applicable transaction.
  • Or to file a claim via phone for your Mastercard® Platinum or Mastercard® Cash Rewards credit cards, please call (855) 325-0904. For your Mastercard® World credit card, please call (855) 510-4594 to file a claim.
  • For all other disputes:
    Visit a local Financial Center.
    Call our Contact Center at (800) 845-0432.
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