Help & FAQs

Please inform us of your travel plans in advance by following these steps:

• Log into Online or Mobile Banking¹.
• Click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking.
• Select "Manage Travel Plans."

Need further assistance? Call us at (800) 845-0432 or visit a financial center.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.at another bank or credit union. Call us at (800) 845-0432 and ask to move your email address or U.S. mobile phone number to South Carolina Federal so you can use it for Zelle^®.

Once we move your email address or U.S. mobile phone number, it will be connected to your South Carolina Federal account so you can start sending and receiving money with Zelle^® through Online or Mobile Banking. Please call us at (800) 845-0432 for help.

In order to use Zelle^® Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license., the sender and recipient's bank accounts must be based in the U.S.

We have a 15 minute no-show rule. If you do not contact us to let us know that you are going to be late, then your appointment will be canceled and our representatives will have to move on to the next member. 

You can open an account by visiting a financial center, calling (800) 845-0432, or online.

To view Checking account options and learn more, click here. 
To view Savings account options and learn more, click here. 

Required documents:

• A valid driver's license or government-issued photo ID
• U.S. Social Security Number
• Credit/debit card to fund the account 
• Make an Appointment and What to Bring Information

For online account opening, you must be a U.S. citizen or a U.S. resident alien.

The following accounts require personal attention, specific documentation and are not opened online: Trust, Individual Retirement Accounts (IRAs), estate accounts, business accounts, teen accounts and Kids Savings accounts. Please visit a financial center for assistance with these accounts. 

 

You can find a full list of banks and credit unions participating in Zelle^® Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. here.

If your recipient's financial institution is not on the list, do not worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® Mastercard^® is a registered trademark, and the circles design is a trademark of Mastercard^® International Incorporated.debit card with a U.S. based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle^® Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. in Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., your name, South Carolina Federal's name, and the email address or U.S. mobile number you enrolled with is shared with Zelle^® (no sensitive account details are shared – those stay with South Carolina Federal).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies South Carolina Federal of the incoming payment. South Carolina Federal then directs the payment into your account, all while keeping your sensitive account details private.

• Log in to Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates. to transfer a payment.
• Mail a payment to us.
• Make payments at a financial center through a:
  • Personal check
  • Certified check or money order
  • Cash, or
  • Contact us to make a payment by phone.

• Log into Online or Mobile Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates..
• Click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking.
• Select "Manage Travel Plans."​​​​​​

You can send, request, or receive money with Zelle^®.

1. To get started, navigate to "Pay Bills" in Online Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates. or "Transfer and Pay" in Mobile Banking and select "Send Money with Zelle^®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you are ready to start sending and receiving with Zelle^®.
2. To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you would like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutesTransactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®..
3. To request money using Zelle^®, choose "Request," select the individual(s) from whom you would like to request money, enter the amount you would like to request, include an optional note, review and hit "Request"Must have a bank account in the U.S. to use Zelle®..
4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.