To help you use Text Banking* to the fullest, we offer a number of online help resources. Below you will find How-to User Guides and Frequently Asked Questions (FAQs). If you continue to have trouble be sure to contact us at your convenience and we will personally assist you.
*Data plan not required. Standard text messaging charges apply.
How-To User Guides:Thank you for you interest in Text Banking. We have broken down the activation process into 10 easy steps. We have provided instructions to help guide you in the activation process.
We have provided instructions to help guide you in how to use Text Banking.
We have provided instructions to help guide you in how to use Text Banking Codes.
Frequently Asked Questions (FAQs):Is Text Banking Secure? Will I be charged for Text Banking? Will Text Banking work on my phone? Which carriers do you support? How do I deactivate the Text Banking service? Why do I need to verify my phone? Where do I find my activation code? Can I come back later to enter my activation code? I still have not received my code, what do I do? What is a primary text banking account? Can I get the balances of my other accounts? Can I change the primary account selection later? What commands or keywords can be used? Are keywords case sensitive? What is the number I should use to send the keywords? How long does it take to get a text message? Is there any password needed for Text Message Banking? I have a new mobile phone number. Can I change or add my number online? Is it possible to stop the weekly account balance notifications? Can I get a text when my primary account balance falls below a certain amount? Can I transfer funds into my primary account using my phone? I share a joint account. Can I set up two phones for the same primary account? Is Text Banking Secure? Text Banking service is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
Back to TopWill I be charged for Text Banking? We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you are not sure what fees apply when you send and receive text messages.
Back to TopWill Text Banking work on my phone? Yes, as long as you have text messaging enabled with your mobile carrier it will. Please check with your mobile carrier if you are unsure.
Back to TopWhich carriers do you support? Our Text Message Banking service works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.
Back to TopHow do I deactivate the Text Message Banking? You can text back STOP to 454545 on your activated cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
- Cellular One Dobson
- US Cellular
- Verizon Wireless
Back to TopWhy do I need to verify my phone? Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.
Back to TopWhere do I find my activation code? During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.
Back to TopCan I come back later to enter my activation code? Yes you can. If you experience difficulties, we recommend that you go through the setup process again and get a new code. Back to TopI still have not received my activation code, what do I do? It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered in the correct mobile number during setup.
Back to TopWhat is a primary text banking account? Your primary account is the default account that we will use when you text BAL to 454545. You should select the one you will likely want to check most often. You can get all account balances by texting BAL ALL to 454545.
Back to TopCan I get the balances of my other accounts? Yes - when you text "BAL ALL" to 454545, we will reply with a message containing the balances of all your checking, savings and any other accounts.
Back to TopCan I change the primary account selection? Yes you can. Simply return here to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list.
Back to TopWhat commands or keywords can be used?
Use any of the following commands/keywords:
Back to TopAre keywords case sensitive? No, keywords are not case sensitive. Example: You can type “help” or “HELP.”
- BAL = Primary account balance
- BAL ALL = All account balances
- BAL CHK = Checking account balances
- BAL SAV = Saving account balances
- LAST = Last 5 transactions
- TRANS = Transfer funds to primary account
- STOP =Deactivate service
- HELP = Help on keywords
Back to TopWhat is the number I should use to send the keywords? The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.
Back to TopHow long does it take to get a text message? You'll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
Back to TopIs there any password needed for Text Message Banking? You don't need a password to access your account information via text message.
Back to TopCan I change or add my number online? Yes. You first need to deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 454545. Then click Activate on the Mobile Banking & Alerts page and set up the new cell phone number.
Back to TopIs it possible to stop the weekly account balance notifications? Yes. Just go to the Mobile Banking & Alerts page and click the weekly account balance notifications check box to deselect it then save your changes.
Back to TopCan I get a text when my primary account balance falls below a certain amount? Yes. First you'll need to go to the Mobile Banking & Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field (e.g., $200). Thereafter, you’ll get a low balance alert text whenever your primary account balance falls below that dollar amount.
Back to TopCan I transfer funds to my primary account using my phone? Yes, if you have selected a “transfer source” account on the Mobile Banking & Alerts page. Then, for example, texting TRANS 400 to 454545 will transfer $400 to your primary account from the transfer source account and return a message with updated account balances for both accounts. Please be aware that you can only transfer funds into your primary account.
Back to TopI share a joint account. Can I set up two phones for the same primary account? Yes. After you set up the first number, you can select the Activate another phone link on the Mobile Banking & Alerts page and then complete the simple two-step process.
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