Help & FAQs

Money sent with Zelle^® Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.is typically available to an enrolled recipient within minutesTransactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®..

If you send money to someone who is not enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, and will be available typically within minutesTransactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®..

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you are waiting to receive money, you should check to see if you have received a payment notification via email or text message. If you have not received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact us at (800) 845-0432.

If this is your first time placing an order for checks, please give us a call at (800) 845-0432. You will need to have the ABA/Routing Transit number ready (253278401). For check reorders, be sure to have the complete checking account number.

If this is your first time placing an ordering checks, please these steps:

• Log into Online Banking⁶All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates..
• Click on one of your accounts.
• Click on "More Actions.
• Click on "Order Checks."
• Click "Continue."

Visit a local financial center or contact us.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your bank account, typically within minutesTransactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®..

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select South Carolina Federal.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

Applying for a home loan may have a minor effect on your credit score, lowering it by just a few points. However, checking your credit is a necessary step for getting a mortgage. It allows us to show you actual mortgage options and interest rates.

We are always happy to help you. If you are unable to keep your appointment, please cancel and reschedule. You are welcome to call us 8:00am - 6:00pm, Monday - Friday (800) 845-0432, or stop by any of our Financial Centers during regular business hours for first-come first-serve basis.

Please call us during business hours at (800) 845-0432 so that we can assist you.

If this is your first time placing an order for checks, please give us a call at (800) 845-0432. 
If this is not your first time ordering checks, follow these steps:

• Log into Online Banking⁹⁹All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay.  Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates..
• Click on one of your accounts. 
• Click on "More Actions."
• Click on "Order Checks."
• Click "Continue."
• Follow the remaining steps. 

Please bring your most recent and accurate drivers license or government-issued ID, your current account information (if applicable), and any relevant information that may help us serve you. Visit this page for information about how to prepare for an appointment.

Buying your first home can be exciting and bring about a lot of questions as well. We are here to help! Please visit our first-time homebuyers page for helpful tips. Or you can give us a call at (843) 569-5145 for more information.

If you are unable to access Online Banking, try using the "Forgot Password" tool. You will then be prompted to create a new password. If you are still unable to access Online Banking, we recommend visiting a financial center or contacting us for additional assistance.