Help & FAQs

Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.

You can also access several self-service forms to take care of business on your own.

FAQ results for "outside the us"

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Someone sent me money with Zelle®. How do I receive it?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes³.

If you have not yet enrolled with Zelle®, follow these steps:
  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select South Carolina Federal.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
How do I order checks and deposit slips for my business account?

If this is your first time placing an order for checks, please give us a call at (800) 845-0432. You will need to have the ABA/Routing Transit number ready (253278401). For check reorders, be sure to have the complete checking account number.

If this is your first time placing an ordering checks, please these steps:

Visit a local financial center or contact us.

My card could not be verified. What do I do next?
Please call us during business hours at (800) 845-0432 so we can assist.
What should I do if I miss my appointment?

We are always happy to help you. If you are unable to keep your appointment, please cancel and reschedule. You are welcome to call us 8:00am - 6:00pm, Monday - Friday ((800) 845-0432), or stop by any of our Financial Centers during regular business hours for first-come first-serve basis.

How do I access Online Business Banking?
To access Online Business Banking, please complete the form Online Business Banking Manager Designation Form and take it to the nearest financial center.

If you do not have your log in credentials or need help logging in, please contact us at (800) 845-0432.
What should I bring with me to my appointment?
Please bring your most recent and accurate drivers license or government-issued ID, your current account information (if applicable), and any relevant information that may help us serve you. Visit this page for information about how to prepare for an appointment.
What is the Quick Links button in the top right corner of every page?
This menu gives you quick and easy access to the pages and information people most commonly need. These "Quick Links" include direct links to the following pages: about us, careers, appointments, loan payments, financial wellness, rates, security, online and mobile banking, and help and FAQS.
How do I order checks for my account?
If this is your first time placing an order for checks, please give us a call at (800) 845-0432
If this is not your first time ordering checks, follow these steps:
  • Log into Online Banking.
  • Click on one of your accounts. 
  • Click on "More Actions."
  • Click on "Order Checks."
  • Click "Continue."
  • Follow the remaining steps. 
How do I unlock my account?
If you are unable to access Online Banking, try using the "Forgot Password" tool. You will then be prompted to create a new password. If you are still unable to access Online Banking, we recommend visiting a financial center or contacting us for additional assistance.
Can I open a Share Certificate on my business account?

We offer certificates, available on business accounts:

  • Regular certificates are opened with a minimum of $500.

  • Jumbo certificates are opened with a minimum of $50,000.

  • Terms range from 3 months to 60 months.

  • Rates are subject to change at any time and vary based on your balance and term.

To open a certificate now, visit a local financial center or contact us.

Online Banking Video Library
Learn about our Mobile app, Online Banking, and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.