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Protect Your Information


To help protect your account, review your banking and credit card statements when you receive them.  Make sure all transactions are accurate. 


Account/Credit Information

  • Review your statements carefully.
  • Memorize your PIN numbers.
  • Cancel unused or expired credit cards and shred them.
  • Request a copy of your credit report annually.
  • Sign up for eStatements to avoid mail fraud.
  • Use Online Banking to check your account information more frequently.
  • Never use a publicly accessed or shared computer to conduct Online Banking transactions.

Phone

  • Do not reveal personal information if you did not initiate the phone call or email.
  • Be cautious about revealing your Social Security number.
  • Take precautions when talking about personal information in public or when others can hear.
  • Never disclose your PIN or account numbers to anyone.
  • Validate any phone number through a trusted source before revealing confidential information.


ATM

  • Never agree to use your card to cash someone else’s check.
  • Do not share your Personal Identification Number (PIN) with anyone.
  • Memorize your PIN, do not write it down and carry it with you.
  • Leave an ATM if someone approaches you directly.
  • Choose an ATM in a well-lit area.
  • If at night, have someone accompany you when using an ATM.
  • Shield the keyboard and display so others cannot see your transactions.
  • Do not talk about your transaction while at the ATM.
  • Make sure to take your card, money, and receipt.
  • When at a drive-up ATM, lock your doors, and close the windows.
  • Never agree to use your card to cash someone else’s check.


Email

  • Never open emails or attachments from unknown senders.
  • Never send money if asked for by a person you don’t know.
  • Don’t reveal personal information in a non-secure email.
  • Use filters to  protect against spam mail.
  • Don’t follow email links, type well known web addresses into your browser.
  • Create strong passwords and change them intermittently.


Device Security

  • Use secure passwords.  An ideal password is long and has letters, punctuation, symbols and numbers.
  • Lock your mobile device with a unique PIN code that only you know.
  • Only download applications from a trusted source.
  • Position your home router near the center of your home away from windows.
  • Keep all software current (including your web browser) with automatic updates.  Use firewall, antivirus, anti-spam, pop-up blockers and anti-spyware software from a source that you trust.
  • Set up a security key for your wireless network and change the default network password.
  • Never leave your computer unattended.
     


Online Banking Enrollment

Enrolling in Online Banking is simple and FREE:

  1. Enter your User ID
  2. Enter Phone Banking PIN as your Password
  3. Click on the LOG IN button

If you don't know your Phone Banking PIN, please contact us at 843.797.8300 (Charleston) or 800.845.0432 (Nationwide).