How can SC Federal help you

after the crime has taken place?

What should I do if my credit card is lost or stolen?

  • Turn your card off/on and report it as lost or stolen using Online or Mobile Banking. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking, and follow the prompts to close your credit card and request a new one.
  • Or you can call Cardholder Services at 855-325-0904.
  • Once your card has been cancelled, a new one will be mailed to you in 7-10 business days.
  • Check your account to ensure there are no unauthorized transactions.

 

What should I do if my debit card is lost or stolen?

  • It's easy to connect with us:
    • Turn your card off/on and report it as lost or stolen using Online or Mobile Banking. Simply log in, click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking. You may be prompted to call us.
    • Call Cardholder Services at 800-472-3272.
    • Or visit a local financial center to receive a card instantly issued.
  • Once your card has been cancelled, a new one will be mailed to you in 7-10 business days.
  • Check your account to ensure there are no unauthorized transactions.

 

If you think you are a victim of identity theft, take these steps:

  1. Retain all information – phone numbers from fraudulent calls, emails from suspected scammers and phishing attempts and anything else that could be helpful in locating the perpetrator.
  2. Take action immediately and keep detailed records of your phone calls and correspondence.
    • Keep track of the amount of money and time it takes to deal with the issues related to the theft.
  3. Turn your card off/on using Online or Mobile Banking. Simply log in and click on "Manage Cards" in Online Banking or "Cards" in Mobile Banking and follow the prompts.
  4. Notify one of the three major credit bureaus and place a Fraud Alert on your credit report. Once one credit agency confirms your fraud alert, the other two credit bureaus will be automatically notified to place fraud alerts.
  5. File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
  6. File your complaint with the Federal Trade Commission on their website using the ID Theft Complaint Input Form or call their hotline at 877-438-4338.

Report cyber crime to the Internet Crime Complaint Center’s (IC3) website. The IC3’s complaint database links complaints together to refer them to the appropriate law enforcement agency for case consideration. The IC3 also uses complaint information to identify emerging trends and patterns. The IC3 is a joint effort of the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C) and the Bureau of Justice Assistance (BJA).

We offer free shredding (limits apply) periodically at various financial institutions. See our Events page to stay informed: