Act quickly to reduce the risk of financial damage.
Follow these steps and know we are available to help you through these challenges.
Is your credit card lost or stolen?
- Call Cardholder Services at (855) 325-0904 immediately.
- Once your card has been cancelled, a new card will be mailed to you in 7-10 business days.
- Monitor your account to ensure there are no unauthorized transactions.
Is your debit card lost or stolen?
- Call Cardholder Services at (800) 472-3272 immediately.
- Once your card has been cancelled, a new card will be mailed to you in 7-10 business days.
- Or visit a local financial center to receive a new card instantly.
- Monitor your account to ensure there are no unauthorized transactions.
Do you believe you are a victim of identity theft?
- Retain all relevant information, such as phone numbers from fraudulent calls, emails from suspected scammers and phishing attempts, and anything else that could be helpful in locating the perpetrator.
- Take action immediately and keep detailed records of your phone calls and correspondence. Additionally, keep track of the amount of money and time you spend dealing with issues related to the theft.
- Contact us to close affected accounts. Do the same for any other financial institutions and credit card companies.
- Use My Credit Score to monitor your accounts. Prevent identity theft through free credit monitoring. Watch for things like new accounts being opened, a change in address, or anything else that does not seem normal.
- Use Card Controls® through our mobile app or Online Banking to turn cards off or on.
- Notify one of the three major credit bureaus and place a Fraud Alert on your credit report. Once one credit agency confirms your fraud alert, the other two credit bureaus will be automatically notified to place fraud alerts.
- File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
- File your complaint with the Federal Trade Commission on their website using the ID Theft Complaint Input Form or call their hotline at (877) 438-4338.
Report cyber crime to the Internet Crime Complaint Center (IC3), a joint effort of the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). Its complaint database links complaints to refer them to the appropriate law enforcement agency for case consideration. The IC3 also uses complaint information to identify emerging trends and patterns.