eStatements

Frequently Asked Questions

How can I enroll in eStatements for the first time?

Why can’t I see eStatements for the accounts that are linked to my account?

How do I manage my subscription to eStatements and eNotices?

Why can't I view my eStatements and eNotices?

How can I print my account statements?

How can I access my tax forms and/or other documents related to eStatements?

How can I enroll in eStatements for the first time?

• Click on the account tile you'd like to receive eStatements for on the Online Banking home screen.
• Click "Online statements" and then "Continue."
• Click "Register" to begin the eStatement registration process.
• Enter your contact information and click "Next."
• Review the eStatement and Disclosure Agreement and if you accept the terms and conditions contained with the Agreement, click the checkbox at the bottom of the page and click "Finish."
• You will receive an email confirming your eStatement registration and your account will be activated for eStatements shortly!

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Why can't I see eStatements for the accounts that are linked to my account?

You will only be able to view eStatements for the account that you are signed into on Online Banking.

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How do I manage my subscription to eStatements and eNotices?

To discontinue eStatements/eNotices:

• Click on one of your account tiles from the Online Banking home screen.
• Click "Statements."
• Click "Settings" at the top of the page.
• When the options appear, click on "To discontinue or resume accounts" button.
• Check the box under "Discontinue" and hit Submit.
• eStatements/eNotices are now canceled and you will resume receiving paper statements through U.S. Mail.

This affects ONLY eStatements/eNotices and DOES NOT affect your actual account access. To resume eStatements/eNotices:

• Click on one of your account tiles from the Online Banking home screen.
• Click "Statements."
• Scroll to the bottom of the page and click on the "Change Registration Information" link.
• When the options appear, click on "To discontinue or resume accounts" button.
• Check the box under "Resume" and hit Submit.
• Please read over the "SOUTH CAROLINA FEDERAL CREDIT UNION ELECTRONIC STATEMENT ("eStatements/eNotices") AND DISCLOSURE AGREEMENT" and click "Yes" or "No."
• If you click "Yes," you are signed up to resume eStatements/eNotices.
• Your next periodic statement will be sent electronically.
• You will be notified by email when the next statement is available.

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Why can't I view my eStatements and eNotices?

If you are having problems accessing eStatements/eNotices, it may be because of recent changes to your operating system software, such as upgrades or downloads. This can affect your computer's ability to connect with a secure site. We recommend the following steps:

• Verify that you are current on all Windows Updates.
• From the START menu, click Windows Updates, and download the recommended updates and patches, then shut down and restart your computer.
• Un-install and re-install Adobe Acrobat Reader.
• Ensure that you are using the most recent version of your browser. For Netscape Navigator, visit http://channels.netscape.com/ns/browsers/download.jsp. If you are a Netscape user, please make sure you are configured to read PDF files.

Some pop-up blockers and firewall programs may prevent access to eStatements/eNotices. If you utilize these types of applications, you may need to disable certain features in order to access eStatements/eNotices.

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How can I print my account statements?

1. In Online Banking, click on desired account (i.e. savings or checking account tile)
2. Click on "Statements"
3. Click "Continue"
4. Click "Account Statement" next to the desired statement date
5. Hover over the document until you see the printer icon appear
6. Click the printer icon
7. Click "Print"

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How can I access my tax forms and/or other documents related to eStatements?

1. In Online Banking, click on desired account (i.e. savings or checking account tile)
2. Click on "Statements"
3. Click "Continue"
4. Click "Tax Form" to view your tax forms OR click "Other Documents" to view your other documents.

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