General Questions

Frequently Asked Questions

What determines the order in which my accounts are displayed in Online Banking?

How much Online Banking transactional history is available?

How do I add account nicknames?

Why can’t I see my account numbers on the home screen?

What balances are being displayed for each of my accounts?

How do I access my other accounts through Online Banking?

Which browsers can I use to view Online Banking?

What system settings are required to properly access Online Banking?

How do I check my browser settings?

Where can I find my transactions in Online Banking?

How do I view my pending transactions in Online Banking?

How can I tell if a past transaction is a withdrawal or deposit?

My pending transactions do not specify whether it’s a deposit or withdrawal.  How can I tell the difference?

I don’t recall logging in during the time that is stated on the homepage of Online Banking.  What’s happening?

What determines the order in which my accounts are displayed in Online Banking?

Your accounts are displayed first by category, then by alphabetical order within the category. The category order is as follows: checking, loans and credit cards, savings, and investments.

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How much Online Banking transactional history is available?

Our members can view 180 days (6 months) of transactional history from their South Carolina Federal accounts.

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How do I add account nicknames?

Once you've logged into Online Banking, follow these steps to add account nicknames:

• Click on "Settings"
• Click on "Accounts"
• Select the account you want to nickname
• Enter your account nickname

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Why can't I see my account numbers on the home screen?

All account numbers have been masked within Online Banking for your security.

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What balances are being displayed for each of my accounts?

You will see the available balances for each of your deposit accounts (checking, savings, etc.). You will see current balances for each of your loan products (credit cards, auto loans, etc.) and certificates.

Your current balance is the amount of money in your account at the beginning of a business day. This amount does not include any pending deposits or withdrawals.

Your available balance is your current balance minus any pending debit card transactions and any holds.

To view both your available and current balance, click on the account tile for the corresponding account and click "Account Info."

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How do I access my other accounts through Online Banking?

Your accounts from other member numbers will display within Online Banking if you have cross-account access set up on your accounts. Please visit your financial center for more information about cross-account access.

Additionally, you can still access your other accounts by logging out of one account, and logging into another account.

You may also access your other accounts by utilizing the Mobile Banking website. To get the link to the Mobile Banking website, follow these steps within Online Banking:

1. Click on "Mobile"
2. Click on "Get a link to the Mobile Banking website" from the drop-down menu
3. Click "Go"

The link to the Mobile Banking website will be sent to your selected mobile device.

Please note that you will only be able to log into one account per mobile phone, unless you are accessing your accounts from an iPad.

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Which browsers can I use to view Online Banking?

Your Online Banking pages are supported by most modern browsers. In order to ensure the best possible experience, please be sure you are using the most up to date versions of the browsers listed below. Your browser will need both Javascript and cookies enabled to access and operate within the site.

• Windows: Edge, Chrome and Firefox
• MacOS: Chrome and Safari

If you are not using one of the supported browsers listed above, you may encounter issues within your Online Banking experience. We recommend switching to one of the supported browsers listed above in order to ensure you have an optimal Online Banking experience.

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What system settings are required to properly access Online Banking?

The following settings and plug-ins are required to properly access Online Banking:

¹Any compatible PDF viewer will suffice. For some operating systems (e.g. Mac OS X) and for some browsers (e.g. Google Chrome) PDF viewing capabilities are available "out-of-the-box" without the need to install additional software. If a native PDF viewer is not available, you can download Adobe Acrobat Reader.

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How do I check my browser settings? Please click on the appropriate link below to view instructions on how to check your browser settings:

• Microsoft Internet Explorer 9
• Mozilla Firefox
• Google Chrome
• Apple Safari

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Where can I find my transactions in Online Banking?

Click on any of the account tiles to view your transaction details. You will also find helpful links to transfer money, set alerts, account information, statements, stop payments, and export transactions.

How do I view my pending transactions in Online Banking?

Any pending transactions such as direct deposit and debit purchases will appear as an "In Process Transaction" within Online Banking. It will continue to appear as "In Process" until the item has cleared or posted to your account.

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How can I tell if a past transaction is a withdrawal or deposit?

If your transaction was a deposit, it will have a "+" next to it. Your withdrawals will not have a symbol next to them.

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My pending transactions do not specify whether it's a deposit or withdrawal. How can I tell the difference?

Please document or make a note of the details of your pending transactions, as you won't be able to tell within Online Banking until the transaction posts.

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I don't recall logging in during the time that is stated on the homepage of Online Banking. What's happening?

This is a reflection of Trends (also known as AllData PFM) updating your account information to provide timely information in the Trends area.

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