Bill Pay

Help Center - Online Services

Online Bill Pay

Bill Pay is a great way to manage your payments and pay virtually anyone in the United States.
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Introducing the convenient, fast, and secure way to pay all your bills in one place with Bill Pay.

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Frequently Asked Questions

Can I change or cancel a payment in Bill Pay?

How do I know if the person or company received my payment?

Who can I pay with Bill Pay?

How can I pay my bills online?

I am trying to overnight a check but Bill Pay won’t accept the address I’m entering. What’s happening?



Can I change or cancel a payment in Bill Pay?

You can change or cancel any payment that has not started processing. To change a payment:

  • Click Change next to the payment you want to change.
  • The Change Payment page opens.
  • Enter the changes you want to make. You can change:
  • Date you want the biller to receive the payment.
  • Amount of the payment.
  • Account from which to make the payment.
  • Click Save Changes.
  • A message informs you that your changes have been made.
  • Click Finished to return to the Payment Center.

If you change a payment that is part of an automatic payment schedule, only the selected payment is changed. You did not change any future payments in the payment schedule. To change all payments in an automatic payment schedule, go to Manage My Bills and change the automatic payment. To cancel a payment:

  • Click Cancel next to the payment you want to cancel.
  • The Cancel Payment page opens.
  • Click Cancel Payment.
  • A message informs you that your payment has been canceled.
  • Click Finished to return to the Payment Center.

Canceled payments will appear in the Recent Payments section of the Payment Center and in the Bill History. If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. You did not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Manage My Bills and delete the automatic payment.

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How do I know if the person or company received my payment?

To determine if the payment has been sent, within Bill Pay:

  • Look for the payment to move from the Pending Payments section to the Recent Payments section.
  • If the payment was processed normally, you will see the amount of the payment.
  • If you canceled the payment, or if it failed during processing, you will see the status of the payment.

You can also check the status of the payment in Bill History:

  • If the status is Paid, the payment has been sent to the biller.
  • In some cases, you may see the date when the biller posted the payment to your account.

Utilize Bill Reminders:

  • You can select an option to receive an e-mail message when the payment is sent.
  • The message contains any posting information that the biller sends us.

You can always contact your biller directly regarding payments to your account.

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Who can I pay with Bill Pay?

You can pay anyone in the United States that you would normally pay by check or automatic debit. You can pay large companies and small companies, as well as individuals such as child care providers or a family member.

When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay will print a check from your account and send it to the address you provide. Changing the Biller - If you made a payment to the wrong biller, you can cancel the incorrect payment and make another one to the correct biller.

  • Changing the Account - You can only change the payment account to another confirmed account. You cannot change the payment account to an unconfirmed account.
  • Changing a Processed Payment - If the payment has started processing, or if the status is Paid, call the biller's customer service. For more information, see the FAQs for Managing Payment Problems.

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How can I pay my bills online?

If you are already registered for Bill Pay, simply click on the "Pay Bills" tab located in the main menu. Not registered for Bill Pay, simply:

  • Click "Signup for payments" in the Make a Payment or Bill Pay widget
    • Or
  • Click on Bill Pay in the main menu
  • Click Enroll Now
  • Verify the Account Holder Personal Information
  • Notify us if you change ANY INFORMATION in the Account Holder Personal Information section.
  • Verify the Account Information
  • Select the Funding Account to pay online bills
  • Begin paying bills immediately.

To keep your Bill Pay account activated, pay a bill within 90 days or the account will become inactive. If this happens, contact us to have the account unlocked. If you are unable to set up your Bill Pay, or have any questions, please visit a local branch or contact us.

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I am trying to overnight a check but BillPay won't accept the address I'm entering. What's happening?

You cannot overnight a check to a post office box. Please make sure you are entering a street address.

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