COVID-19 is having unprecedented impacts on our communities. Our top priority continues to be the health and safety of our members and employees, and we remain committed to providing industry-leading service. We have adjusted operations in our financial centers and will continue to assist members whose finances have been impacted by the pandemic.
For an update on how we are safely reopening financial center lobbies, please read the letter from our CEO, Scott Woods.
As of June 1, most of our financial center lobbies are open for walk-in traffic. We are limiting the amount of members permitted inside so we can continue to follow social distancing guidelines. We will continue to serve members through our drive-thru lanes as well, which are still offering expanded services during regular business hours.
The Northeast Columbia, David McLeod and Irby Street financial center lobbies will remain closed for the time being, but will continue serving members via drive-thru lanes and appointments for select transactions.
If you have a need that requires you to enter our Northeast Columbia, David McLeod or Irby Street financial center, you can request an appointment by calling 800.845.0432. Requests will be considered based on their urgency and whether or not the appointment can be taken care of via drive-thru, our contact center or online channels. Appointments are also available for members visiting other financial center lobbies, but they are not required.
If COVID-19 has put a strain on your finances, reach out to us so we can help. We're ready to support you during this time of uncertainty.
The first wave of economic impact payments – commonly referred to as stimulus checks – from the IRS has been distributed.
If you want to check the status of your payment, use the IRS tool found here: https://www.irs.gov/coronavirus/get-my-payment.
If you have questions regarding eligibility, how the IRS will determine where to send your funds or when you should expect to receive your payment, visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center.
Members who receive a check in the mail can deposit it using our Mobile App, at any South Carolina Federal ATM or through a drive-thru at any of our financial centers.
There are plenty of ways to manage your money without needing to visit a financial center.
Don't let fear and misinformation surrounding COVID-19 make you susceptible to identity theft or fraud. Unfortunately, scammers try to capitalize on these situations and will make clever efforts to steal your personal and financial information. Check out the Federal Trade Commission's tips to avoid falling for a Coronavirus scam: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.
1Health insurance from The IHC Group is available to South Carolina Federal Credit Union members through Insurance Solutions, a wholly owned subsidiary of South Carolina Federal.
2Insurance services are provided by South Carolina Financial Solutions, LLC, a wholly owned subsidiary of South Carolina Federal Credit Union.
3Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.