COVID-19 Updates

COVID-19 is having unprecedented impacts on our communities. Our top priority continues to be the health and safety of our members and employees, and we remain committed to providing industry-leading service. We have adjusted operations in our financial centers and will continue to assist members whose finances have been impacted by the pandemic. 

Financial Center Operations

Our financial centers are open to limited lobby traffic. Masks are required to enter any financial center. We continue to offer expanded services in our drive-thru lanes, and our contact center is open regular business hours to serve you.

Assistance for Members

If COVID-19 has put a strain on your finances, reach out to us so we can help. We're ready to support you during this time of uncertainty.

  • I have questions about deferring my mortgage payment. For help with payments on a first mortgage, call 877.636.9534. For help with a second mortgage, call 800.845.0432.
  • I'm looking to reduce my loan payments and want to explore refinancing. If you'd like to refinance your mortgage, please call 843.569.5145.
  • I've lost my job and need health insurance. As a South Carolina Federal member, you have options for health insurance through The IHC Group1. Short term medical insurance can be a quick, simple solution to bridge a coverage gap. Call 844.845.7825 for a quote.
  • I want to reduce my insurance costs without sacrificing coverage. The Insurance Solutions2 team is comprised of independent advisors who shop multiple carriers to see if they can find you one that offers more value for you and your family. Call Insurance Solutions at 843.569.4740 or visit scfinsurance.org to get started on a quote.
  • I'm worried about how the market has affected my 401(k) and plans for the future. The CUSO Financial Services, L.P. (CFS)3 financial advisors can help with a specific need, such as investing retirement money, or provide comprehensive coaching to help you determine the right strategy for your personal needs. Call 843.569.4917 to schedule your no-obligation, complimentary financial planning consultation.

Helpful Reminders

There are plenty of ways to manage your money without needing to visit a financial center.

  • Give us a call. You can reach our contact center at 800.845.0432 from 7 a.m. to 7 p.m. Monday through Friday, and from 8 a.m. to 1 p.m. on Saturdays.
  • Use our app. Need to deposit a check? Download our mobile app for iPhone or Androidto use Remote Deposit.
  • Log into online banking. You can check account balances, pay your bills and schedule transfers via online banking. If you're new to online banking, our Video Library is a great place to get started.
  • Visit an ATMYou have fee-free access to any South Carolina Federal ATM, and 55,000 ATMs in the Allpoint Network.

Don't let fear and misinformation surrounding COVID-19 make you susceptible to identity theft or fraud. Unfortunately, scammers try to capitalize on these situations and will make clever efforts to steal your personal and financial information. Check out the Federal Trade Commission's tips to avoid falling for a Coronavirus scam: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.

Economic Impact Payments

The first wave of economic impact payments – commonly referred to as stimulus checks – from the IRS has been distributed.

If you want to check the status of your payment, use the IRS tool found here: https://www.irs.gov/coronavirus/get-my-payment.

If you have questions regarding eligibility, how the IRS will determine where to send your funds or when you should expect to receive your payment, visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center.

Members who receive a check in the mail can deposit it using our Mobile App, at any South Carolina Federal ATM or through a drive-thru at any of our financial centers.

 

1Health insurance from The IHC Group is available to South Carolina Federal Credit Union members through Insurance Solutions, a wholly owned subsidiary of South Carolina Federal.

2Insurance services are provided by South Carolina Financial Solutions, LLC, a wholly owned subsidiary of South Carolina Federal Credit Union.

3Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.