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Innovator of the Year for Branch Excellence

Tuesday, June 26, 2012

South Carolina Federal’s Stephanie Ownby, received the 2012 “Innovator of the Year” for Branch Excellence Award from the Verint Company during their 2012 Driving Innovation™ user conference. South Carolina Federal uses GMT’s workforce management software from Verint to project future transactional volumes to schedule workforce teams and trainings and to also hire new employees based off their forecasted needs. South Carolina Federal has also integrated Verint workforce management solution with its phone and transactional system to handle staff needs more efficiently.


 



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