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Bill Pay

To help you use Online Banking to the fullest, we offer a number of online help resources. Below you will find User Guides and Frequently Asked Questions (FAQs). If you continue to have trouble be sure to contact us at your convenience and we will personally assist you.

How-To User Guides:

How to Register for Bill Pay

Thank you for you interest in Bill Pay. We have broken down the registration process into 5 easy steps. We have provided instructions and sample screen shots to help guide you in the registration process.

Frequently Asked Questions:

Can I change or cancel a payment in Bill Pay?
How can I keep track of my bills in Bill Pay?
How do I know if the person or company received my payment?
Who can I pay with Bill Pay?





Can I change or cancel a payment in Bill Pay?

You can change or cancel any payment that has not started processing.

To change a payment:

  • Click Change next to the payment you want to change.
  • The Change Payment page opens.
  • Enter the changes you want to make. You can change:
  • Date you want the biller to receive the payment.
  • Amount of the payment.
  • Account from which to make the payment.
  • Click Save Changes.
  • A message informs you that your changes have been made.
  • Click Finished to return to the Payment Center.

If you change a payment that is part of an automatic payment schedule, only the selected payment is changed. You did not change any future payments in the payment schedule. To change all payments in an automatic payment schedule, go to Manage My Bills and change the automatic payment.

To cancel a payment:

  • Click Cancel next to the payment you want to cancel.
  • The Cancel Payment page opens.
  • Click Cancel Payment.
  • A message informs you that your payment has been canceled.
  • Click Finished to return to the Payment Center.
Canceled payments will appear in the Recent Payments section of the Payment Center and in the Bill History.

If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. You did not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Manage My Bills and delete the automatic payment.

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How can I keep track of my bills in Bill Pay?

Bill Pay provides the following features for keeping track of your bills:

  • The Pay Bills section lists all of the bills added in Bill Pay
  • Scroll through the list alphabetically by clicking the Biller Name column.
  • Set up reminders and have the reminder appear below the bill in the Pay Bills section for a certain number of days before the bill's due date.
  • For an electronic bill, the reminder appears as soon as Bill Pay receives the bill from the biller.
  • Receive e-mail reminders that are specific to a particular bill when the following events occur:
  • The bill is due
  • The bill is past due
  • The payment has been sent and the money has been withdrawn from your account.
  • The Pending Payments section provides a quick summary of the payments that have not been processed yet.
  • The Recent Payments section lists the bills that have been paid in the past 45 days.
  • View all the paid bills, including electronic bills and the bills that are paid automatically.
  • View any unpaid electronic bills.
If you are unable to set up your Bill Pay, or have any questions, please visit a local branch or contact us.

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How do I know if the person or company received my payment?

To determine if the payment has been sent, within Bill Pay:

  • Look for the payment to move from the Pending Payments section to the Recent Payments section.
  • If the payment was processed normally, you will see the amount of the payment.
  • If you canceled the payment, or if it failed during processing, you will see the status of the payment.

You can also check the status of the payment in Bill History:

  • If the status is Paid, the payment has been sent to the biller.
    • In some cases, you may see the date when the biller posted the payment to your account.

    Utilize Bill Reminders:

    • You can select an option to receive an e-mail message when the payment is sent.
      • The message contains any posting information that the biller sends us.
      You can always contact your biller directly regarding payments to your account.

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      Who can I pay with Bill Pay?

      You can pay anyone in the United States that you would normally pay by check or automatic debit. You can pay large companies and small companies, as well as individuals such as child care providers or family member.

      When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay will print a check from your account and send it to the address you provide.

      Changing the Biller - If you made a payment to the wrong biller, you can cancel the incorrect payment and make another one to the correct biller.

      Changing the Account - You can only change the payment account to another confirmed account. You cannot change the payment account to an unconfirmed account.

      Changing a Processed Payment - If the payment has started processing, or if the status is Paid, call the biller's customer service. For more information, see the FAQs for Managing Payment Problems.

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      Online Banking Enrollment

      Enrolling in Online Banking is simple and FREE:

      1. Enter your User ID
      2. Enter Phone Banking PIN as your Password
      3. Click on the LOG IN button

      If you don't know your Phone Banking PIN, please contact us at 843.797.8300 (Charleston) or 800.845.0432 (Nationwide).