Our Learning Center is staffed by a team of trainers with over 90 years of combined credit union experience. Their quality, comprehensive approach to training and developing employees has earned them several CUNA Experience Learning Live awards, including the Training Professional of the Year award and recognition for their e-learning courses, which they develop in-house.
The Learning Center staff aims to keep engagement high and meet credit union goals by equipping employees with the tools that are necessary for high levels of productivity. Training includes hands-on experiences, practical exercises, and a library of over 600 online learning modules to ensure employees are able to meet objectives and share South Carolina Federal's vision and to help prepare them for future advancement opportunities.
One thing new employees love about South Carolina Federal's onboarding process is the training they receive. New employees are welcomed with a blended education experience consisting of instructor-led, hands-on, and online training. Those in member service roles receive specialized training and one-on-one attention from position-specific trainers in the first few weeks of employment. During orientation, employees learn about the history of the credit union, our culture, products and services, policies and procedures, systems and software, and best practices for thriving service and sales employees.
The Learning Center supports South Carolina Federal's sales and service initiative, by providing a program that is designed to give all employees the knowledge and skills necessary to implement and maintain this culture. The program is comprehensive, focusing on values and ethics, not just strategies and techniques. It is designed to help everyone in the credit union provide higher levels of sales and service, while still understanding the importance of a member-focused organization. These strategies build long-lasting relationships with our members.
South Carolina Federal has partnered with Allied to offer Integrity Solutions training. Grounded in strong values and ethics, the Integrity model is comprised of superior programs to help employees reach their goals: The Member Advantage, Integrity Selling, Integrity Coaching, and Making Maximum Impact on Outbound Calls.
This series is designed to educate managers on their new roles and responsibilities at the management level. The courses teach managers the fundamentals of Human Resources, employment laws, payroll guidelines, performance management system processes, and recruiting technology and requirements. The program also equips managers with decision making and business communication courses to enhance their performance in these roles.